Clinics and Services

Clinics and service provision

Here at Dr Mellor & Partners, we offer clinics with a wide range of GPs, Nurses and Healthcare Assistants to offer many different services.

Appointments

We accept appointment bookings online or via the telephone.

Prescriptions

You can either request prescriptions via our online Patient Access portal, or in the surgery itself. Tick the items you require on the list you received with your previous prescription. Leave the request slip in the box in the foyer or in the post box when the surgery is closed, no need to join the queue for the desk.

We recommend ordering your repeat medications 7-10 days before supply is due to run out.

Please note we do not accept prescription requests via the telephone.

Why don’t we take requests by telephone?

We process over 1000 medication items every day. If we took all these orders over the telephone it would block the phone lines and patients would not be able to get through to make appointments or for other queries.

It is also difficult for the receptionists to accurately identify which medicines you need over the phone. This is because many people don’t know the name of their medication. Ticking the items on the most up to date medication list that was issued with your last repeat prescription improves accuracy.

Test Results

Test results may be obtained from Reception after 10am, 7-10 days after the test date.

Referrals

Choice of Hospital and Appointment

Your doctor may decide to refer you to a Consultant for further investigations. In most cases you can choose which hospital you wish to be referred to. We have an electronic referral service (e-RS) at the practice which will show you what appointments are available at a number of different hospitals. You can choose which appointment and hospital suits you best.

Home visits

Home visits are intended for the housebound and those too ill to travel. If you are too ill to come to the surgery, please telephone before 10am. The Receptionist will ask for some details of the illness so that the Doctor can assess the priority of the call.

Remember, we can see many patients in the surgery in the time an average home visit takes. Please try to come to the surgery whenever possible as we have better facilities for examination and treatment.

Emergency consultations out of hours 

The Practice does not provide an emergency out of hours service.  If you need to see a Doctor when the surgery is closed, please ring NHS 111. This is a free phone number.  Alternatively, you can call the surgery number and you will be diverted to NHS 111, however you will be charged for the call.  You may be offered advice, an opportunity to visit an emergency surgery, or a home visit if necessary.

In case of emergency, please call 999.

Disabled access

Our premises are fully accessible to the disabled. If you require any additional assistance, please ask at reception.

Appointment reminder service

The practice will remind you of any appointments via text message. For more information please speak with reception.

Immunisations

We offer a full immunisation programme for children. Full details of the programme are available from your Health Visitor.

Seasonal Vaccines

We offer the seasonal flu vaccine and the pneumonia vaccine to our patients who fall into the at risk groups. These include patients with diabetes, asthma, heart disease etc and patients aged over 65. You can check with our reception staff if you are unsure whether you are entitled to a flu vaccine or not.

Travel Vaccinations

You may need vaccinating against some diseases if you are travelling to areas outside Europe. Our practice nurse team can offer advice on overseas travel, immunisations and anti-malaria medication.

To find out if you need any protection against infectious diseases either download our form or collect a hard copy from reception. Once completed our practice nurses will check whether you require any protection.

Travel Risk Assessment Form

You can also access the following website by following the link below. This will give you advice on what type of vaccinations you need when travelling to different countries.

www.fitfortravel.nhs.uk

Insurance Reports, Medicals and other non-NHS work

The National Health Service provides most health care to most people free of charge, but there are exceptions. Sometimes the charge is made because the service is not covered by the NHS, for example, providing copies of health records or producing medical reports for insurance companies.

The Government’s contract with GPs covers medical services to NHS patients, including the provision of ongoing medical treatment. In recent years, however, more and more organisations have been involving doctors in a whole range of non-medical work.

Examples of non-NHS services for which the practice charges for are:

  • accident/sickness certificates for insurance purposes
  • reports for health clubs to certify that patients are fit to exercise
  • pre-employment medicals, as requested by employers

Examples of non-NHS services for which GPs can charge other institutions are:

  • life assurance and income protection reports for insurance companies
  • reports for the Department for Work and Pensions (DWP) in connection with disability living allowance and attendance allowance
  • medical reports for local authorities in connection with adoption and fostering

We have a poster in our waiting room showing the current charges for this type of work.

Please follow the link below for further information regarding charges for non-NHS work.

www.bma.org.uk